Service Mission and Goal

 

 We truly believe that family structure is the significant foundation of our society. It provides secured support of both substantial and emotional needs for the next generation.

 

        We aim at exploring and nurturing the potential of families, facilitating the communication and concern among family members, as well as enhancing their collaborative ability of problem-solving. With provision of multi-purpose social services, we strengthen the functions of family and ensure families are benefited from such nourishment so as to create a living environment full of health, happiness and vitality.

 

 

 

Service Target

 

        Residents including families and their members within the boundary of Wanchai district.

 

 

 

 Types of Service

 

 Counselling Services for:

 

- Parenting difficulties

 

- Pre-marital / marital problems

 

- Family relationship difficulties

 

- Interpersonal relationship difficulties

 

- Individual emotional and behavioral problems

 

 

 

 Referral Service for:

 

- Residential service

 

- Rehabilitation service

 

- Psychological counselling service

 

- Family aide service

 

 

 

 Support Services / Community Resources for:

 

- New-arrival individual or family

 

- Single-parent family

 

- Ethnic minority

 

- Family-life education

 

- Parent-child relationship building

 

- Introduction to community resources

 

- Volunteer work

 

 

 

Application and Withdrawal of Service

 

1. Enquiries and applications can be made at our centre or through telephone. Application and assessment procedures may very according to different needs and service nature.

 

2. Upon the request of service users, withdrawal of service may be arranged through social worker in charge of the service.

 

 

 

 

Service Quality Standards (SQS)

 

Service Quality Standards (SQS) are set by Social Welfare Department and Non-governmental organization collaboratively.  They aim to reflect the normal practice of welfare service.  Under the requirement of Service Performance Monitoring System, our Centre has already adopted the 16 SQS.

 

SQS 01 The service unit ensures that a clear description of its purpose, objectives and mode of service delivery is publicly available.

SQS 02 The service unit should review and update the documented policies and procedures describing how it will approach key service delivery issues.

SQS 03 The service unit maintains accurate and current records of service operations and activities.

SQS 04 The roles and responsibilities of all staff, managers, the Management Committee and/or the Board or other decision-making bodies should be

                 clearly defined.

SQS 05 The service unit/agency implements effective staff recruitment, contracting, development, training, assessment, deployment and disciplinary

                 practices.

SQS 06 The service unit regularly plans, reviews and evaluates its own performance, and has an effective mechanism by which service users, staff and other

                interested parties can provide feedback on its performance.

SQS 07 The service unit implements policies and procedures to ensure effective financial management.

SQS 08 The service unit complies with all relevant legal obligations.

SQS 09 The service unit takes all reasonable steps to ensure that it provides a safe physical environment for its staff and service users.

SQS 10 The service unit ensures that service users have clear and accurate information about how to enter and leave the service.

SQS 11 The service unit has a planned approach to assessing and meeting service users’ needs (whether the service user is an individual, family, group or

                 community).

SQS 12 The service unit respects the service users' right to make informed choices of the service they receive as far as practicable.

SQS 13 The service unit respects the service users’ rights in relation to private property.

SQS 14 The service unit respects the service users’ rights for privacy and confidentiality.

SQS 15 Each service user and staff member is free to raise and have addressed, without fear of retribution, any complaints he or she may have regarding the

               agency or the service unit.

SQS 16 The service unit takes all reasonable steps to ensure that service users are free from abuse.

 

 

 

 

 

Please be informed that our opening hours would be changed with effect from 1/4/2016.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  The arrangement of program in process and centre' s opening hour under severe weather

>> Please click here <<

 

 

 

 

 

Contact us

 

1.Address:

 

    12/F, 85 Stone Nullah Lane, Wanchai, Hong Kong.

 

    ( How to come?  Click here )

 

2.Telephone number:

 

    2835 4342